Refund Policy

1. Overview

This Refund Policy describes the circumstances under which Botable ("Company," "we," "us," or "our") provides refunds for credits or other paid features purchased through the Botable platform (the "Service"). This policy forms part of, and should be read together with, our Terms of Service.

By purchasing credits or any paid feature on Botable, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. General Policy: All Sales Are Final

All credit purchases and other payments made on Botable are final and non-refundable, except where required by applicable law or as expressly described in Section 4 below.

This policy exists because credits unlock immediate access to AI-powered bot creation, modification, and managed hosting infrastructure — services that consume real computational resources, AI inference costs, and third-party API usage the moment they are used.

3. Credits

• Free credits: Complimentary credits granted to new accounts have no cash value and are not refundable, transferable, or exchangeable.
• Purchased credits: Credits purchased through the Service do not expire and remain attached to the account that purchased them.
• Consumption: Credits are consumed at the time a bot creation, modification, or other paid operation is initiated. Once a credit is consumed, it cannot be restored, even if the operation produced a result that did not meet your expectations.
• Non-transferable: Credits cannot be transferred between accounts, sold, or exchanged for cash.

4. Eligible Refund Scenarios

We may, at our sole discretion, grant a refund or credit restoration in the following limited cases:

• Duplicate charges: If you were charged more than once for the same purchase due to a technical or billing error.
• Unauthorized charges: If a purchase was made on your account without your authorization, provided you report it promptly and cooperate with our investigation.
• Platform-side failure: If a credit was consumed but the operation failed entirely due to a verifiable defect on our side (and not due to invalid input, third-party outages, Telegram API limitations, or the nature of AI-generated output), we will typically restore the credit rather than issue a cash refund.
• Legal requirement: Where a refund is required by applicable consumer-protection law in your jurisdiction.

Refund requests must be submitted within 14 days of the original purchase or the failed operation. Requests submitted after this window will generally not be considered.

5. Non-Refundable Situations

The following situations are not eligible for a refund:

• You changed your mind after purchasing credits.
• You did not use credits before deciding to stop using the Service.
• The AI-generated output did not match your subjective expectations, taste, or business goals.
• Your bot was suspended, restricted, or banned by Telegram for violating Telegram's policies.
• Your account was suspended or terminated for violating our Terms of Service.
• Service interruptions, downtime, latency, or maintenance windows that are within normal operating parameters.
• Failures caused by third-party services (e.g., Telegram, payment processors, external APIs your bot calls).
• Bugs, errors, or vulnerabilities in code that was generated, suggested, or modified by AI features — see Section 8.9 of our Terms of Service.
• Issues caused by invalid bot tokens, incorrect configuration, or instructions provided by you.
• Promotional, bonus, or complimentary credits.

6. Payment Processor Terms

Payments on Botable are processed through Telegram Stars and, where applicable, other third-party payment processors. Any refund that is approved by us will be returned through the original payment method, subject to the terms, limitations, and processing timelines of that payment processor.

We have no control over how quickly a third-party payment processor returns funds to you, and we are not responsible for processor fees, exchange-rate differences, or any deductions applied by the processor.

7. Chargebacks and Disputes

Before initiating a chargeback or dispute with your payment provider, we ask that you contact us first. Most issues can be resolved directly and more quickly through our support team.

Initiating a chargeback without first contacting us may result in immediate suspension or termination of your account and forfeiture of any remaining credits, in addition to any other remedies available to us under our Terms of Service or applicable law.

8. Account Termination

If your account is terminated by you or by us for any reason, any unused credits associated with the account are forfeited and not refundable in cash. This applies regardless of whether the termination was voluntary, due to inactivity, or due to a violation of our Terms of Service.

9. How to Request a Refund

To request a refund, contact us at the channels listed below and include the following information:

• The email address associated with your Botable account.
• The date and approximate time of the purchase or failed operation.
• The amount and number of credits involved.
• A clear description of the issue and why you believe a refund is warranted.
• Any relevant screenshots, transaction IDs, or error messages.

We aim to respond to refund requests within 7 business days. Complex cases may take longer to investigate.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated through the Service or by email. The version in effect at the time of your purchase governs that purchase.

11. Contact Information

For refund requests or questions about this policy, please contact us:

• Telegram: @botableTech
• Email: support@botable.ai